Complaints & Escalation Process Although we're a small company we believe we provide our customers with a high standard of service. We rely on feedback from customers when this isn't the case.
Stage 1: Contact Us If you have a complaint or issue, please use the form above or email email@example.com . Most issues can be resolved in this manner.
Stage 2: Escalation If you feel that your complaint has not been resolved sufficiently and would like to discuss this with a manager. Our aim is to respond to all escalated complaints within 1 hour.
Appeal If you are dissatisfied with our redponse you can raise an appeal in writing to the following address:
Ovalnet Complaints Department
Elgin Solutions Limited
Morven, Sussex Road
Your complaint will be acknowledged within writing or by telephone within two workings days from receiving the appeal.
An investigation will then begin and could take up to 10 workings days.