We're passionate about good customer service and we listen carefully to our customers. So if you have a complaint, we'd like to hear about it.

Complaints & Escalation Process

Although we're a small company we believe we provide our customers with a high standard of service. We rely on feedback from customers when this isn't the case.

Stage 1: Contact Us

If you have a complaint or issue, please use the form above or email . Most issues can be resolved in this manner.

Stage 2: Escalation

If you feel that your complaint has not been resolved sufficiently and would like to discuss this with a manager. Our aim is to respond to all escalated complaints within 1 hour.


If you are dissatisfied with our redponse you can raise an appeal in writing to the following address:

Ovalnet Complaints Department
Elgin Solutions Limited
Morven, Sussex Road
New Romney
TN28 8EE

Your complaint will be acknowledged within writing or by telephone within two workings days from receiving the appeal.

An investigation will then begin and could take up to 10 workings days.